Aftersales Manager (Barons Kuruman)

Barloworld Automotive & Logistics Africa

Northern Cape, South Africa

Permanent

Jul 7

Core purpose of the role The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service. Key deliverables and outputsReporting to the Dealer Principal, you will:Analyse the SA motor market and dealer operations, ensuring that you take your team to the top 25% within the industryManage the Service Departments financial performanceManage service operations to satisfy customer needs, exceeding customer expectationsManage the vehicle repair order process to ensure efficiency and effective processesUse Barloworld Motor Retail & franchise systems & proceduresMarket the department by developing and implementing a service department customer satisfaction and retention plan.Recruit and select people against the job specifications and within the relevant policies of Barloworld Motor Retail, using fair, objective criteria.Manage the development and performance of staff.Lead the team to develop and maintain positive working relationships and reach objectives.Embrace the Barloworld Motor Retail business philosophy through values based management principles.Manage the physical resources, such as tools and equipment.Manage parts departmentEnsure stock are managed and controls are in place to limit stock lossesEnsure procedures and policies are followed with regards to obsolete stockHandle all administrative requriements of service and parts departmentManage the warranty process to ensure corret procedures are followed, write off are limited and claims are submitted timeously

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