Specialist: KAM (Channel Partnerships & SME)

Liquid Intelligent Technologies

Western Cape, South Africa

Permanent

Jul 1

Establish Liquid as partner of choice in the market by cultivating relationships, identifying opportunities and consultatively selling various services and solutions that meets the clients requirements. Deliver on Sales strategy (Target)Actively identify and pursue potential business/customers. Generate and maintain opportunity pipeline and credible business forecasts to meet sales targetsNew Business DevelopmentProactively assess, clarify and validate customer requirementsResponding to customer requests timeously ie leadsTrack and record sales activities on all accounts Attending to customer billing and support queries and ensuring smooth resolutionCo-ordinate cross functional processes to ensure all functions integrate and contribute to customer satisfactionAdhering to defined sales process and quality standardsConsistently meet and exceed monthly and quarterly targetsParticipate in broader L.I.T strategies and business initiatives in order to generate revenueImplement a detailed sales strategy for all accountsGenerating and following up on customer order formsBuilding and managing internal customer relationshipsObtaining information regarding the customer activity cycle and current telecommunications infrastructure and identifying business opportunities where deemed viableRunning single or bulk feasibilities on potential customersCustomer lifecycle managementDoing customer competitor analysis to improve market penetrationDoing win/loss reviews to improve pricing and product offeringAnalysing market trendsBuild and grow client Relationships to ensure excellent customer experienceUnderstand clients' business and generate new ideas to improve the customers business. Build trust, credibility, and client referralsOversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisationEnsure all after-sale customer queries or issues that come through sales department are properly handed over to customer careEnsure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer supportConduct business professionally and ethically by adhering to all company policies, procedures and business ethics codesMaintaining a clear forecast of opportunities and developing a sales pipeline in order to reach sales targetsConverting leads into opportunities to grow pipelineIdentify and establish relationships in existing geographyProvide pre-sales and after-sales assistance in bid/tender processesManage customer relationships with new clientsDeliver presentations and propose consultation-based solutionsKeep abreast of market changes and have a broad understanding of Telecommunication Services, Frameworks, TechnologiesEquity Statement:In line with our company transformation policies, preference will be given to EE candidates.

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